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Frequently Asked Questions

What kind of products does carry?
Everything for your printer, fax machine, or all-in-one unit, including:
• Ink cartridges
• Toner cartridges
• Laser drums and maintenance kits
• Printer ribbons and fax ribbons
• Photo paper and specialty paper for your printer
• Printer cables

Where are you located?
We are located in Seattle, WA, and ship from over 13 warehouses across the USA for fastest delivery times to any State or Canadian province.

Are your cartridges original or remanufactured?
We sell both original and remanufactured cartridges on our website. All remanufactured cartridges are clearly labeled as such, so you will always know what you are ordering.

What does "remanufactured" mean?
A remanufactured cartridge is a used cartridge, which has been professionally refilled with ink so that it can be used again. Remanufactured ink cartridges are a low-cost alternative to originals, and a great way to save money.

Are your cartridges as good as the originals?
We guarantee you wont be able to tell the difference.

What are "inkfarm brand" ink cartridges?
They are new cartridges, not refilled - our low cost alternative to originals for Epson, Canon, and Brother printers. (Of course, we do sell the originals as well.)

Will your cartridges void my printer's warranty?
Our cartridges absolutely will not void your printers warranty. A US federal law, the Magnusson-Moss Warranty Act, protects your right to use any of the cartridges we sell without their voiding your printer's warranty. Furthermore, guarantees that our cartridges will not void your warranty. This is not an inkfarm specific warranty, but one that governs all warrantied merchandise and goods sold in the USA.

Are the inkfarm brand ink cartridges for my Epson printer lightfast?
They are dye-based, and have no lightfastness rating. However, our customers have reported excellent lightfastness with them.

Does carry refill kits?
Refill kits are unreliable, messy, and hard to use. For this reason, we do not carry these products.

Can I send you my empty cartridges?
At this point, we do not have any program to buy back, take back, or refill your empty cartridges.

What do you charge for shipping?
We charge a flat $4.95 per order for ground shipping, for any order size.

Where do you ship from?
Over 13 warehouses across the USA, for quickest delivery to any State or Canadian Province.

What carriers do you use?
We ship via US Mail, UPS, and DHL. If you have selected overnight or second day shipping, we will use Fedex Overnight or UPS Next Day or 2nd Day service.

How quickly do you ship?
All orders are shipped within 24 business hours.

How long will it take for me to receive my order?
Our customers receive 97% of orders in 2-5 days. However, certain unusual items may take longer, up to 8 days.

Do you offer expedited shipping?
We offer Priority Overnight, Standard Overnight and 2nd day shipping.

Where are you located?
We are located in Seattle, WA, and ship from over 13 warehouses across the USA for fastest delivery times to any State or Canadian province.

Do you ship outside the USA?
All items with a symbol next to the price can be shipped internationally.

Do you ship to Canada/Puerto Rico/US territories?
All items with a symbol next to the price can be shipped to Canada/Puerto Rico/US territories.

How much is shipping to Hawaii/Alaska?
All items with a symbol next to the price can be shipped to Hawaii/Alaska for our regular flat $4.95 shipping charge per order. Items without a symbol can be shipped to Hawaii/Alaska only via 2nd day or Overnight shipping, at additional cost.

How much is international shipping?
Same as within the US - only USD $4.95 flat rate per order, for any order size, to any country!

How are international orders shipped?
Via the US postal service First Class International service.

What credit cards does inkfarm accept?
We accept all major credit cards including Visa, Mastercard, Discover, American Express and Diners Club.

I don't have a credit card. Can I pay with a check or money order?
Yes. Please send the check or money order to us at:
1226 S. Angelo St
Seattle, WA 98108
Please remember to include $4.95 for ground shipping.
We will ship your order upon receipt. If you include your email address, we will send you an email confirmation at shipping time.

Does accept purchase orders?
Yes, we accept purchase orders from all public schools, most educational institutions, most government agencies, as well as large corporations, with a minimum of $750 per purchase order or $1000 per month in expected purchases. Please fax your purchase order to us at 707-982-0691, then follow up with an email to moc.mrafkni@troppus to make sure we have received it.

Must I register on your website before ordering?
No, you don't have to. Just go online and order. If you want to register, you can do so when ordering, only.

What are the benefits of registering?
• Stores your personal information online for faster checkout next time.
• Remembers what cartridges you are buying, for quicker ordering next time.
• View order history online.

Your products and service are great. How can I thank you?
Tell all your friends about us! We'd love to have their business as well. And thank you very much for being our customer. We appreciate your business. Inc, Ink Cartridge - Refill & Sales, Seattle, WA BBB Rating: A+

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